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🎙️ The Happy Clients Podcast

Why Your Account Managers Aren’t Growing Your Accounts

Your account managers sit closer to your clients than anyone else on the team, yet your accounts may still be flat. We sit down with Jenny Plant, founder of Account Management Skills and host of the Creative Agency Account Manager podcast, to look at what actually stops account growth after 30 years in agency account management.

Jenny ran an agency before she walked away to train the people closest to the client. Now she starts every engagement with a two-week diagnostic, because the team is usually not the problem. We cover her three levers for growth, what the best account managers have in common, what AI means for the role, and how account management shapes the value of an agency you plan to sell.

You will learn:

-Why training alone rarely fixes an account manager who is not growing accounts

-The three levers behind account growth: commercial clarity, consultancy capability and cultural continuity

-How a reporting line or a capacity gap can quietly block cross-selling

-What great account managers have in common, and why it is hard to screen for on a resume

-Why buyers are really buying your client relationships, and what to audit before you sell

◀ Previous Podcast Episode

Your Biggest Client May Be Costing You the Most Money

Next Podcast Episode ▶

Coming Soon

DOT provides consistency, reliability, and makes scaling without sacrificing quality possible.

DOT & CO Testimonial - Kevin

ERIC ALONZI
President

Renaissance Marketing

See how this could work for your agency

No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

472

happy clients ...and counting

Client Account Management for your Agency

Book a call to see if we can help your agency.

No pushy sales call. No hard pitch.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Our services are only for agency owners.

Meet DOT & CO.

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany mollOy

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else

Working with DOT has been life changing. Before, I thought I needed multiple hires, this simplified everything.

DOT & CO Testimonial - Kevin

WILL WANG
CEO

Growth Labz

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide a dedicated Client Account Manager who handles day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.

See how we can help your agency