🎙️ The Happy Clients Podcast

Your Agency Time Sheets Are Guesses. Your Margins Are Too, with Timeglass

Q: What exactly do you do?

We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Every retainer price, staffing decision, and profitability call at your agency runs on time sheets filled out from memory on a Friday afternoon. The numbers look real. They're guesses, and that gap is quietly costing you money you don't even know you're losing.

In this episode, we sit down with Adam Masonbrink from Timeglass, an AI tool that writes accurate time sheets for your team automatically, no stopwatch and no reconstruction required. They dig into what changes when an agency finally has real data behind client management, account management, and team profitability instead of guesswork.

You will learn:

-Why manual time sheets are functionally fiction, and what that actually costs your agency

-How AI captures accurate work data without adding a single task to your team's day

-What questions to ask your data to spot who's overworked and who's coasting

-How to finally know which clients and projects are truly profitable

-How agencies switch over without losing their existing tracking history

Happy Clients listeners get 50% off their first three months of Timeglass with code HAPPYCLIENTS at Timeglass.ai.

◀ Previous Podcast Episode

How DOT & Co. Hires Account Managers For Marketing Agencies

Next Podcast Episode ▶

The Real Reason Our Client Account Managers Don’t Do Sales or Strategy

This last year has been the smoothest we’ve ever had in terms of growing and scaling our agency. And I put that down to the work that DOT and Co have done with our agency.

TOM BREEZE
Director

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See how this could work for your agency

No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

472

happy clients ...and counting

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Meet DOT & CO.

Sarah De Haas

tiffany mollOy

taylor mcmaster

Here’s What We’ll Figure Out Together

Why you’re still stuck in client management (even if you’ve tried to fix it before)
What it would take to fully step out—without things falling apart
How we handle the day-to-day without your clients even noticing the switch
Whether this makes sense for your agency—or if you’re better off doing something else

I was completely swamped trying to balance delivery, sales, and client relationships. DOT gave me confidence and support.

BRYAN STARCK
Owner & CEO

100 Celcius

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide a dedicated Client Account Managers who handles day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.