🎙️ The Happy Clients Podcast

Why Hiring Account Managers Is So Hard

Hiring great account managers is harder than it looks. Most candidates sound good.

They’ve worked at agencies.

They say the right things.

But that’s not what makes someone great at the role.

In this episode, we break down:

-Why “good with clients” isn’t enough

-The real skill most people miss

-What to actually look for when hiring

-How strong client relationships are built (not just felt)

If you’ve ever made a hire that looked right on paper, but didn’t work, this is for you.

◀ Previous Podcast Episode

What No One Tells You About Managing Clients Without Burning Out

Next Podcast Episode ▶

The Account Manager Mindset That Actually Grows Agencies, with Albert Banks from Apertus

Within two months, DOT took over 11 clients and freed up massive capacity.

Paul Feith
President

Paul Gregory Media

See how this could work for your agency

No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

472

happy clients ...and counting

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Are you an agency owner? *

Our services are only for agency owners.

Full Name *

Your Agency Email *

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Phone *

Website *

Which describes where your agency is today? *

How many people are on your team? *

How many clients do you currently have on monthly retainers? *

How did you hear about us? *

Meet The Team - Your Agency Pros

Sarah De Haas

tiffany mollOy

taylor mcmaster

Here’s What We’ll Figure Out Together

Why you’re still stuck in client management (even if you’ve tried to fix it before)
What it would take to fully step out—without things falling apart
How we handle the day-to-day without your clients even noticing the switch
Whether this makes sense for your agency—or if you’re better off doing something else

See how we can help your agency

DOT provides consistency, reliability, and makes scaling without sacrificing quality possible.

ERIC ALONZI
President

Renaissance Marketing

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.