Most agencies think they need an account manager.
But what they actually hire… is an admin.
And that’s where things start to break.
In this episode, we unpack what an account manager really is, and why this role requires ownership, not just organization.
Because when no one truly owns the client relationship, things slip:
-Communication slows down
-Details get missed
-Clients start to question their decision
And eventually… they leave.
We also break down:
-Why a VA or EA isn’t the same as an account manager
-What great account managers actually do day-to-day
-The hiring mistake most agency owners don’t realize they’re making
If you’ve ever hired for this role (or are about to), this will save you time, money, and a lot of frustration.
This last year has been the smoothest we’ve ever had in terms of growing and scaling our agency. And I put that down to the work that DOT and Co have done with our agency.

TOM BREEZE
Director
Viewability
No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.
157,000+
Hours reclaimed by agency owners
10,600+
Projects managed
25%
Refer their agency friends
472
happy clients ...and counting
Book A Free Strategy Session
We keep your clients happy while you stay in your zone of genius.
Our services are only for agency owners.
Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Sarah De Haas

tiffany mollOy

taylor mcmaster
Why you’re still stuck in client management (even if you’ve tried to fix it before)
What it would take to fully step out—without things falling apart
How we handle the day-to-day without your clients even noticing the switch
Whether this makes sense for your agency—or if you’re better off doing something else
We have been using Taylor’s team for account management services inside of our agency, Eight Loop Social, and it is just so bloody easy to do. Like it’s just one less thing to worry about. Highly, highly recommend.

CAT HOWELLL
Founder & CEO
Eight Loop Social
See how we can help your agency
We talk to agency owners every day.
These are questions we usually hear.
We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.
This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.
We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.
We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.
© 2026 Dot & Company, an E2M company.
All rights reserved.