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🎙️ The Happy Clients Podcast

What Is an Account Manager... And Why Agencies Hire The Wrong Person

Most agencies think they need an account manager.

But what they actually hire… is an admin.

And that’s where things start to break.

In this episode, we unpack what an account manager really is, and why this role requires ownership, not just organization.

Because when no one truly owns the client relationship, things slip:

-Communication slows down

-Details get missed

-Clients start to question their decision

And eventually… they leave.

We also break down:

-Why a VA or EA isn’t the same as an account manager

-What great account managers actually do day-to-day

-The hiring mistake most agency owners don’t realize they’re making

If you’ve ever hired for this role (or are about to), this will save you time, money, and a lot of frustration.

◀ Previous Podcast Episode

The Hidden Revenue Sitting Inside Your Existing Clients - with Cory Jackson

Next Podcast Episode ▶

What No One Tells You About Managing Clients Without Burning Out

This last year has been the smoothest we’ve ever had in terms of growing and scaling our agency. And I put that down to the work that DOT and Co have done with our agency.

DOT & CO Testimonial - Kevin

TOM BREEZE
Director

Viewability

See how this could work for your agency

No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

472

happy clients ...and counting

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Meet The Team - Your Agency Pros

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany mollOy

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else

We have been using Taylor’s team for account management services inside of our agency, Eight Loop Social, and it is just so bloody easy to do. Like it’s just one less thing to worry about. Highly, highly recommend.

DOT & CO Testimonial - Kevin

CAT HOWELLL
Founder & CEO

Eight Loop Social

See how we can help your agency

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.