From Reactive to Proactive: How Diffactory Digital Doubled Client Love

Saving time, scaling smoothly, and delighting clients.

“DOT was the easy button we needed.”

Kevin Oldham, Founder of Diffactory, knew his agency delivered results, but clients weren’t always feeling the love. Communication was reactive, SOPs were missing, and birthdays or weekly updates slipped through the cracks. Partnering with DOT changed everything.

Now, clients receive proactive updates, personal touches, and a consistent level of care that keeps them engaged. For Kevin, the biggest win was peace of mind, knowing he didn’t need to hire or train in-house to achieve it.

Why it worked:

  • Saved time without hiring a full-time employee

  • Proactive communication replaced reactive scrambling

  • SOPs and client touchpoints (birthdays, updates) built trust

  • Flexibility to scale account management as the agency grows

Looking for a CAM who feels like part of your team? DOT & Co delivers.

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

We help agency owners scale by taking over day-to-day client management, so you can work on your agency, not in it.

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

I’d been in business 21 years and never had an SOP.

We needed help building processes and mentoring our team so we could scale properly.

And that’s exactly what DOT helped us do.

DOT & Co Testimonial - Mark Bevington CEO, Ninedot

Mark Bevington

CEO

Ninedot

"To get 10 out of 10 is very difficult because there's almost this innate conflict between those two. To deliver quality results takes a high degree of focus and that prevents rapid communication across multiple people. So we solved that with you guys."

DERRICK KUHN

Founder

Brillity Digital

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

427

Happy clients

...and counting

You didn't start your agency to manage clients all day.

...But we did

“Earlier this year, obviously, we started working with you guys, but also I hired a fractional COO, and that was earlier in the year. That was also an amazing blessing that we have. My employees before that were like saying, Danny, we don't think you can handle it anymore. We're not sure, and that's going to hurt us as well. Like, what are we gonna do? So the fact is, it's not just about you anymore. It's really about everyone, and you have to look out for everyone.”

DANNY GAVIN

Founder & Chief Strategist, Optidge

Ready to exit day-to-day client management?

We'd love to help.

"Not only do they track and monitor projects, but they measure client temperatures & have a pulse of each client. I no long have to do that. Our client retention skyrocketed. They nurture clients relationships with thoughtful care - those little things that keep clients around. They come with ideas, solutions, and best practices that come from their experience."

PAUL CASSIMUS

Founder

Brainwave Consulting

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Meet The Team - Your Agency Pros

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany molley

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else