Struggling to keep projects moving without dropping balls?

Here's how 100 Celcius overcame this situation

When Bryan Starck from 100 Celcius hit the point where client management was pulling him away from growth, he decided to bring in one of our expert client account managers (CAM). The result? A total game-changer.

Bryan discovered that trusting the right person to own client communication not only freed up their time, but also improved client satisfaction. With Bonnie on their team, they seamlessly migrated to ClickUp, introduced weekly “pulse” emails for proactive updates, and set a new gold standard for client experience.

Why it worked?

  • The agency owner stopped juggling client care and growth tasks

  • Clients received consistent, proactive communication (weekly pulse emails)

  • Project management overhaul led to better organization and efficiency

  • They trusted someone capable of running client calls independently

  • Freed up leadership time while improving client satisfaction

Looking for a CAM who feels like part of your team? DOT & Co delivers.

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

We help agency owners scale by taking over day-to-day client management, so you can work on your agency, not in it.

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

I’d been in business 21 years and never had an SOP.

We needed help building processes and mentoring our team so we could scale properly.

And that’s exactly what DOT helped us do.

DOT & Co Testimonial - Mark Bevington CEO, Ninedot

Mark Bevington

CEO

Ninedot

"To get 10 out of 10 is very difficult because there's almost this innate conflict between those two. To deliver quality results takes a high degree of focus and that prevents rapid communication across multiple people. So we solved that with you guys."

DERRICK KUHN

Founder

Brillity Digital

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

427

Happy clients

...and counting

You didn't start your agency to manage clients all day.

...But we did

“Earlier this year, obviously, we started working with you guys, but also I hired a fractional COO, and that was earlier in the year. That was also an amazing blessing that we have. My employees before that were like saying, Danny, we don't think you can handle it anymore. We're not sure, and that's going to hurt us as well. Like, what are we gonna do? So the fact is, it's not just about you anymore. It's really about everyone, and you have to look out for everyone.”

DANNY GAVIN

Founder & Chief Strategist, Optidge

Ready to exit day-to-day client management?

We'd love to help.

I think it's just been a super good easy button for us because I didn't have to go through the process of interviewing people.

I don't have a full-time employee.

We can flex the hours up when we grow our business or bring on another client account manager through DOT & Company.

DOT & CO Testimonial - Kevin

Kevin Oldham

Founder & CEO

Diffactory

"Not only do they track and monitor projects, but they measure client temperatures & have a pulse of each client. I no long have to do that. Our client retention skyrocketed. They nurture clients relationships with thoughtful care - those little things that keep clients around. They come with ideas, solutions, and best practices that come from their experience."

PAUL CASSIMUS

Founder

Brainwave Consulting

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Meet The Team - Your Agency Pros

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany molley

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else