Client Support That Was Ready From Day One

How Jason Eagleson skipped the training curve and gained trusted client support

The Challenge

Jason Eagleson originally planned to hire a local account manager and train them inside the business.

As a small New Jersey agency serving mostly local businesses, he wanted support for client relationships but worried about the time, training, and fit involved.

Remote support and fractional hours raised some hesitation at first. But the bigger challenge was finding someone who could get up to speed quickly, understand the agency, and care for clients without needing constant training. He needed experience from day one, not another slow hiring project.

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We keep your clients happy while you stay in your zone of genius.

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The DOT & Co. Solution

DOT & Co. showed Jason there was a faster path than hiring and training from scratch.

After discovering DOT through a YouTube video, he learned the team could bring client account management expertise directly into the agency.

They matched him with Olivia, who was incredible right out of the gate. Because DOT was clear on the problem it solved, onboarding felt seamless, with almost no training period required at all, and the team moved quickly from introduction to execution.

The Results

Jason felt the weight lift once Olivia took ownership of client relationships.

His small team trusted her quickly because she fit their personalities, followed through, and did what she said she would do and more.

Her 20 hours felt like 40, giving Jason confidence that clients were in good hands while the agency kept moving forward without dragging anyone along.

Step out of the day-to-day and start leading your agency

Get a professionally trained Client Account Manager who feels in-house, without the hiring, training, or overhead.

This last year has been the smoothest we’ve ever had in terms of growing and scaling our agency. And I put that down to the work that DOT and Co have done with our agency.

TOM BREEZE
Director

Viewability

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

434

Happy clients ...and counting

I think it's just been a super good easy button for us because I didn't have to go through the process of interviewing people.

I don't have a full-time employee.

We can flex the hours up when we grow our business or bring on another client account manager through DOT & Company.

Kevin Oldham

Founder & CEO

Diffactory

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Are you an agency owner? *

Our services are only for agency owners.

Full Name *

Your Agency Email *

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Phone *

Website *

Which describes where your agency is today? *

How many people are on your team? *

How many clients do you currently have on monthly retainers? *

How did you hear about us? *

Privacy Policy | Terms of Service

Meet The Team - Your Agency Pros

Sarah De Haas

tiffany mollOy

taylor mcmaster

Here’s What We’ll Figure Out Together

Why you’re still stuck in client management (even if you’ve tried to fix it before)
What it would take to fully step out—without things falling apart
How we handle the day-to-day without your clients even noticing the switch
Whether this makes sense for your agency—or if you’re better off doing something else

I’d tried hiring account managers before, but without strong processes it was really hard to make it work. Finding DOT changed that completely.

Justin Charpentier
Founder & CEO

Hite x

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.