DOT by E2M logo

🎙️ The Happy Clients Podcast

He Cut His Hours And Hit 65% Margins, with Paul Feith

What if you could work 15 to 20 hours a week while running an agency with 65% profit margins? In this episode, Paul Feith, founder of Paul Gregory Media, sits down to share how he transitioned from a 60-hour workweek filled with operational friction to leading a thriving, highly profitable agency.

Paul breaks down the exact operational shifts that transformed his business, including removing himself as the client bottleneck, scaling back from 14 services to 7 core offerings, and adopting an asynchronous 32-hour workweek.

You will learn:

-How hiring a dedicated Client Account Manager removed the founder as the operational bottleneck

-Why trimming 14 service lines down to 7 core offerings pushed profit margins to an unheard-of 65%

-How to successfully transition your agency to a 32-hour, 4-day asynchronous workweek

-How tracking labor costs and time in Toggl reveals true client and project profitability

-Why joining a mastermind group is the fastest way to scale without reinventing the wheel

◀ Previous Podcast Episode

You Don’t Hire Relief. You Hire an Ownership Transfer

Next Podcast Episode ▶

Coming Soon

This last year has been the smoothest we’ve ever had in terms of growing and scaling our agency. And I put that down to the work that DOT and Co have done with our agency.

DOT & CO Testimonial - Kevin

TOM BREEZE
Director

Viewability

See how this could work for your agency

No complicated onboarding. No rebuilding your agency from scratch. We integrate into what you already have.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

472

happy clients ...and counting

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

Our services are only for agency owners.

Meet DOT & CO.

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany mollOy

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else

We have been using Taylor’s team for account management services inside of our agency, Eight Loop Social, and it is just so bloody easy to do. Like it’s just one less thing to worry about. Highly, highly recommend.

DOT & CO Testimonial - Kevin

CAT HOWELLL
Founder & CEO

Eight Loop Social

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide a dedicated Client Account Managers who handles day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.

See how we can help your agency