Here’s what working with DOT actually looks like

You’re about to see how we onboard agencies, step into client communication, and support your business behind the scenes.

No theory. No fluff.


Just a clear look at how this works in real life.

Client Onboarding - What's Next

  • 1. Welcome in: what working with DOT actually looks like
  • 2. How we get up to speed on your agency
  • 3. What it looks like when we step into client communication
  • 4. A day in the life of client management at DOT
  • 5. How we keep communication clear without creating more noise
  • 6. What happens when things shift
  • 7. Why clients don’t need to be attached to just one person
  • 8. Things agency owners tend to worry about that usually don’t play out the way they think
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1. Welcome in: what working with DOT actually looks like

Step out of the day-to-day and start leading your agency

Get a professionally trained Client Account Manager who feels in-house, without the hiring, training, or overhead.

157,000+

Hours reclaimed by agency owners

10,600+

Projects managed

25%

Refer their agency friends

434

Happy clients ...and counting

I’d been in business 21 years and never had an SOP.

We needed help building processes and mentoring our team so we could scale properly.

And that’s exactly what DOT helped us do.

DOT & Co Testimonial - Mark Bevington CEO, Ninedot

Mark Bevington

CEO

Ninedot

Let's Talk About Your Agency

We handle the client experience so you can focus on growth, strategy, and what you do best.

Meet DOT & CO.

Sarah de Haas - DOT & Co Agency Lead

Sarah De Haas

Tiffany Molloy - DOT & Co COO

tiffany mollOy

Sarah de Haas - DOT & Co Founder

taylor mcmaster

Here’s What We’ll Figure Out Together

  • Why you’re still stuck in client management (even if you’ve tried to fix it before)

  • What it would take to fully step out—without things falling apart

  • How we handle the day-to-day without your clients even noticing the switch

  • Whether this makes sense for your agency—or if you’re better off doing something else

Frequently Asked Questions

We talk to agency owners every day.

These are questions we usually hear.

What exactly do you do?

We provide a dedicated Client Account Manager who handles day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.

Who is this for?

This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.

What problem does this solve?

We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.

How is this different from hiring in-house?

We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.

I think it's just been a super good easy button for us because I didn't have to go through the process of interviewing people.

I don't have a full-time employee.

We can flex the hours up when we grow our business or bring on another client account manager through DOT & Company.

DOT & CO Testimonial - Kevin

Kevin Oldham

Founder & CEO

Diffactory