We handle client management so you can lead your agency.

DOT is your plug-and-play account management dream team. No hiring. No interviews. No salary negotiations. No full-time employee.

How It Works

Meet The DOT CAM System

You get fully trained, expert-level Client Account Managers who handle everything client-facing: from onboarding to day-to-day communications.

Client Onboarding

Onboarding is your first impression. We make it a great one.

Client Communication

Yep, we handle all client comms: email, Slack, and more, so you don’t have to.

Client Meetings

Skip the extra meetings, we’ll represent your agency and keep everyone in the loop.

Project Management

We manage project details, from scope to deliverables, on time and on budget.

Subcontractor Management

We coordinate with your team, whoever they are, so they have what they need to deliver.

Client Reporting

We take reporting off your plate and ensure your clients stay informed.

Client Gifting

Oh the secret power of client gifting... We'll handle it. You get the credit.

You didn’t start an agency to answer client emails all day.

Anthony Blatner

Owner & CEO, Speedwork Social

“Exceed! Always. I love having more time in my day and being able to put my trust in a team member who ‘gets it’.”

Agency Owners We Help

I

You’re the glue inside your agency.

II

It can’t run without you, but you wish it could.

III

You’re buried in client work, stuck in the day-to-day.

IV

You know it’s not where your time should be.

V

And training someone to take over? That’s a full-time job on its own.

VI

You’re doing it all, and it’s not sustainable. Your agency is suffering.

VII

You want happier clients, because you know that’s the key to referrals, retention, and real growth.

IIX

You’re ready to lead like a CEO, without letting client relationships slip.

Reclaim 20 hours a week.

Kevin Oldham

Founder & CEO, Diffactory

“It's just been a super good easy button for us because I didn't have to go through the process of interviewing people. I don't have a full-time employee. We can flex the hours up when we grow our business or bring on another client account manager through DOT & Company.”

Agency Owners Shouldn't Manage Clients

I

Client management is 10x the cost it should be when you do it yourself.

II

You built your agency on results, not relationship management.

III

Client work drains time (and energy) that should fuel growth.

IV

You’re too close to it, burnout follows fast.

V

It’s a full-time job that needs systems and focus.

VI

It’s outsourceable, and we’re built for it.

VII

Your vision can’t be delegated. Client management can.

Reclaim 20 hours a week.

More Happy Clients

Dave Lavine

CEO,
Subrosa Digital

“DOT has provided our clients with the support that they need. I can feel good about not having to be on every single phone call or check in with clients every day.

All of our clients, they all say we love Vanessa and we love how you guys are working with us. It's been a win-win right there. ...”

Leanna Smith

Owner and Executive Creative Director,

Weller Smith Design

“I would highly recommend reaching out to DOT & Co if you need somebody to run your client side of the business. As I mentioned, Jenna was way more than just the client side. She also helped internally and managed the team as well. I highly recommend them. Their process is really great to make sure that you're set up with the right person. And I'm just thrilled with the decision that we made.”

Lydia Martinez

Founder & Principal Strategist,

Elle Marketing & Events

“Our CAM is just phenomenal. In that first week, she really dove in and made a point of learning the systems that were in place, creating some templates for things that we needed. She made a point of connecting individually with each of the existing team members and talking about, what is your role? What is your job? What are your pain points? How can I help support you?”

DOT vs. In-House vs. Freelancer

Feature

✨ DOT & Company

In-House Hire

Freelancer

🎓Experience

Agency-trained Account Managers.

Needs training time.

Limited agency background.

🌱Scalability

Easy to scale as you grow.

Slow and costly to scale.

Inconsistent capacity.

🚪Onboarding

Fully integrated in 2–4 weeks.

2–3 months to ramp up.

Unpredictable start.

🎯Consistency

Proven systems and processes.

Varies by employee.

Unreliable communication.

💰Cost

Fraction of in-house cost.

Salary + benefits + overhead.

Cheaper, but risky.

💎Quality Control

Ongoing training and reviews.

Managed internally.

No oversight.

💘Client Retention

Improves satisfaction and loyalty.

Depends on experience.

Often short-term focus.

🗝️Flexibility

Custom hours and seamless fit.

Fixed role.

Limited commitment.

🛡️Team Support

Backed by DOT leadership and systems.

You manage everything.

Solo operator.

Feature

✨ DOT & Company

In-House Hire

Freelancer

🎓Experience

DOT & Company: Agency-trained Account Managers.

In-House Hire: Needs training time.

Freelancer: Limited agency background.

🌱Scalability

DOT & Company: Easy to scale as you grow.

In-House Hire: Slow and costly to scale.

Freelancer: Inconsistent capacity.

🚪Onboarding

DOT & Company: Fully integrated in 2–4 weeks.

In-House Hire: 2–3 months to ramp up.

Freelancer: Unpredictable start.

🎯Consistency

DOT & Company: Proven systems and processes.

In-House Hire: Varies by employee.

Freelancer: Unreliable communication.

💰Cost

DOT & Company: Fraction of in-house cost.

In-House Hire: Salary + benefits + overhead.

Freelancer: Cheaper, but risky.

💎Quality Control

DOT & Company: Ongoing training and reviews.

In-House Hire: Managed internally.

Freelancer: No oversight.

💘Client Retention

DOT & Company: Improves satisfaction and loyalty.

In-House Hire: Depends on experience.

Freelancer: Often short-term focus.

🗝️Flexibility

DOT & Company: Custom hours and seamless fit.

In-House Hire: Fixed role.

Freelancer: Limited commitment.

🛡️Team Support

DOT & Company: Backed by DOT leadership and systems.

In-House Hire: You manage everything.

Freelancer: Solo operator.

The Bottom Line

Building a world-class agency requires a world-class client experience.

DOT gives you the expertise, structure, and reliability of a full in-house team, without the overhead, risk, or guesswork.

Client Management is not your job, it's ours.

Book A Free Strategy Session

We keep your clients happy while you stay in your zone of genius.

Our services are only for agency owners.

Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)

FAQs

How quickly can DOT start working with our agency?

Once your proposal is approved, we typically begin onboarding within 2–4 weeks. Our process ensures a smooth handoff and full integration into your team and systems.

Will my clients know DOT is external?

No. We operate as part of your agency, using your email domain, communication tools, and tone of voice. To your clients, we’re simply part of your team.

What types of agencies do you work with?

We support digital marketing agencies offering services like paid media, SEO, content, and funnel building, usually between $500K–$5M+ in annual revenue.

How do you ensure quality and consistency?

All DOT Account Managers are highly trained in agency operations and client communication. They follow proven SOPs, receive ongoing training, and have full leadership support behind them.

What’s the difference between DOT and hiring in-house?

With DOT, you get experienced Account Managers, built-in systems, and flexibility, without the overhead, management, or long hiring process of a full-time employee.