We handle client management so you can lead your agency
AGENCY OWNERS: MEET DONE-FOR-YOU CAM
How It Works
Our System is Built To Help Your Agency Grow
You get fully trained, expert-level Client Account Managers who handle everything client-facing: from onboarding to day-to-day communications.
Client Onboarding
Onboarding is your first impression. We make it a great one.
Client Communication
Yep, we handle all client comms: email, Slack, and more, so you don’t have to.
Client Meetings
Skip the extra meetings, we’ll represent your agency and keep everyone in the loop.
Project Management
We manage project details, from scope to deliverables, on time and on budget.
Subcontractor Management
We coordinate with your team, whoever they are, so they have what they need to deliver.
Client Reporting
We take reporting off your plate and ensure your clients stay informed.
Client Gifting
Oh the secret power of client gifting... We'll handle it. You get the credit.
You didn’t start an agency to answer client emails all day.
Anthony Blatner
Owner & CEO, Speedwork Social
“Exceed! Always. I love having more time in my day and being able to put my trust in a team member who ‘gets it’.”
Agency Owners We Help
I
You’re the glue inside your agency.
II
It can’t run without you, but you wish it could.
III
You’re buried in client work, stuck in the day-to-day.
IV
You know it’s not where your time should be.
V
And training someone to take over? That’s a full-time job on its own.
VI
You’re doing it all, and it’s not sustainable. Your agency is suffering.
VII
You want happier clients, because you know that’s the key to referrals, retention, and real growth.
IIX
You’re ready to lead like a CEO, without letting client relationships slip.
Reclaim 20 hours a week
Kevin Oldham
Founder & CEO, Diffactory
“It's just been a super good easy button for us because I didn't have to go through the process of interviewing people. I don't have a full-time employee. We can flex the hours up when we grow our business or bring on another client account manager through DOT & Company.”
Earlier this year, obviously, we started working with you guys, but also I hired a fractional COO, and that was earlier in the year.
That was also an amazing blessing that we have.
My employees before that were like saying, Danny, we don't think you can handle it anymore.
We're not sure, and that's going to hurt us as well.
Like, what are we gonna do?
So the fact is, it's not just about you anymore.
It's really about everyone, and you have to look out for everyone.
DANNY GAVIN
Founder & Chief Strategist
Optidge
Agency Owners Shouldn't Manage Clients
I
Client management is 10x the cost it should be when you do it yourself.
II
You built your agency on results, not relationship management.
III
Client work drains time (and energy) that should fuel growth.
IV
You’re too close to it, burnout follows fast.
V
It’s a full-time job that needs systems and focus.
VI
It’s outsourceable, and we’re built for it.
VII
Your vision can’t be delegated. Client management can.
DOT provides consistency, reliability, and makes scaling without sacrificing quality possible.
Eric
Renaissance Marketing
More Happy Clients
Dave Lavine
CEO,
Subrosa Digital
“DOT has provided our clients with the support that they need. I can feel good about not having to be on every single phone call or check in with clients every day.
All of our clients, they all say we love Vanessa and we love how you guys are working with us. It's been a win-win right there. ...”
Leanna Smith
Owner and Executive Creative Director,
Weller Smith Design
“I would highly recommend reaching out to DOT & Co if you need somebody to run your client side of the business. As I mentioned, Jenna was way more than just the client side. She also helped internally and managed the team as well. I highly recommend them. Their process is really great to make sure that you're set up with the right person. And I'm just thrilled with the decision that we made.”
Lydia Martinez
Founder & Principal Strategist,
Elle Marketing & Events
“Our CAM is just phenomenal. In that first week, she really dove in and made a point of learning the systems that were in place, creating some templates for things that we needed. She made a point of connecting individually with each of the existing team members and talking about, what is your role? What is your job? What are your pain points? How can I help support you?”
DOT vs. In-House vs. Freelancer
Feature
✨ DOT & Company
In-House Hire
Freelancer
🎓Experience
Agency-trained Account Managers.
Needs training time.
Limited agency background.
🌱Scalability
Easy to scale as you grow.
Slow and costly to scale.
Inconsistent capacity.
🚪Onboarding
Fully integrated in 2–4 weeks.
2–3 months to ramp up.
Unpredictable start.
🎯Consistency
Proven systems and processes.
Varies by employee.
Unreliable communication.
💰Cost
Fraction of in-house cost.
Salary + benefits + overhead.
Cheaper, but risky.
💎Quality Control
Ongoing training and reviews.
Managed internally.
No oversight.
💘Client Retention
Improves satisfaction and loyalty.
Depends on experience.
Often short-term focus.
🗝️Flexibility
Custom hours and seamless fit.
Fixed role.
Limited commitment.
🛡️Team Support
Backed by DOT leadership and systems.
You manage everything.
Solo operator.
Feature
✨ DOT & Company
In-House Hire
Freelancer
🎓Experience
DOT & Company: Agency-trained Account Managers.
In-House Hire: Needs training time.
Freelancer: Limited agency background.
🌱Scalability
DOT & Company: Easy to scale as you grow.
In-House Hire: Slow and costly to scale.
Freelancer: Inconsistent capacity.
🚪Onboarding
DOT & Company: Fully integrated in 2–4 weeks.
In-House Hire: 2–3 months to ramp up.
Freelancer: Unpredictable start.
🎯Consistency
DOT & Company: Proven systems and processes.
In-House Hire: Varies by employee.
Freelancer: Unreliable communication.
💰Cost
DOT & Company: Fraction of in-house cost.
In-House Hire: Salary + benefits + overhead.
Freelancer: Cheaper, but risky.
💎Quality Control
DOT & Company: Ongoing training and reviews.
In-House Hire: Managed internally.
Freelancer: No oversight.
💘Client Retention
DOT & Company: Improves satisfaction and loyalty.
In-House Hire: Depends on experience.
Freelancer: Often short-term focus.
🗝️Flexibility
DOT & Company: Custom hours and seamless fit.
In-House Hire: Fixed role.
Freelancer: Limited commitment.
🛡️Team Support
DOT & Company: Backed by DOT leadership and systems.
In-House Hire: You manage everything.
Freelancer: Solo operator.
The Bottom Line
Building a world-class agency requires a world-class client experience.
DOT gives you the expertise, structure, and reliability of a full in-house team, without the overhead, risk, or guesswork.
Book A Free Strategy Session
We keep your clients happy while you stay in your zone of genius.
Our services are only for agency owners.
Please make sure you are using your business email, not a personal email (gmail, yahoo, outlook, etc.)
Meet The Team - Your Agency Pros
Sarah De Haas
tiffany molley
taylor mcmaster
Here’s What We’ll Figure Out Together
Why you’re still stuck in client management (even if you’ve tried to fix it before)
What it would take to fully step out—without things falling apart
How we handle the day-to-day without your clients even noticing the switch
Whether this makes sense for your agency—or if you’re better off doing something else
Frequently Asked Questions
We talk to agency owners every day.
These are questions we usually hear.
What exactly do you do?
We provide dedicated Client Account Managers who handle day-to-day client communication, project coordination, and account oversight, so you can focus on growing your agency instead of managing clients.
Who is this for?
This is designed for agency owners who are overwhelmed with client management, experiencing growth bottlenecks, or want to remove themselves from day-to-day operations without sacrificing client experience.
What problem does this solve?
We eliminate the operational bottleneck of client communication and account management, freeing up your time, improving client retention, and creating more scalable systems inside your agency.
How is this different from hiring in-house?
We handle hiring, training, management, and retention for you. Instead of spending months recruiting and onboarding, you get a fully trained Client Account Manager who’s ready to integrate into your agency.
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